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Case Studies

Case Studies


Discover how Technical Drive has successfully supported various clients across different industries with tailored managed IT services and bespoke solutions that drive business growth and efficiency.

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Our Feedback Speaks for Itself!
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Our Feedback Speaks for Itself!


With a remarkable 99.1% helpdesk satisfaction rate and over 100 five-star Google reviews, we're the go-to IT support experts in the West Midlands. Our commitment to delivering top-notch, reliable support is reflected in the exceptional feedback from our clients.

By prioritising efficient issue resolution and professionalism, we've earned the trust of our clients and established long-term partnerships that drive business success.

Testimonials

“The Engineers help was timely and a lifesaver! We needed a way to be able to update an old iPhone whose account was linked to the email address of a long-departed member of staff. By enabling me read-only access to that person's emails, I was able to help a colleague to update her phone just before it was due to stop working. We're relieved and very pleased.”
Aftab , Bishop Lloyd
“The Engineers resolved the issue and found out the reason why things weren't functioning as well as they should. Appreciate the feedback and finding out why the issue keeps occurring and how to resolve going forward.”
Jessica , Children's Liver Disease
“The Engineer was brilliant in resolving my VPN connection issues so promptly. Called back within minutes of me placing the call with our Account Manager and was able to remedy very quickly and explain that a glitch had occurred in the WAN settings. All in all, very good service.”
Wayne , 1st Access
“Quick response, problem solved”
Karen , Groundwork
“Issue was resolved very quickly and efficiently - Which is very typical for Techdrive. A+”
Graham , MWA Technology
“Thanks to our Engineer, for your quick response early in my working day. Good start to the day with the Office 365 installation.”
Lindsay , The Church at Carrs Lane
“Handled professionally and tips to avoid the problem in the future.”
George , Ex Cathedra
“Dealt with very quickly- was reassured that there was no serious problem.”
John , Kangs Solicitors
“I just want to give a BRAVO to our Engineer who has worked his socks off here over the last 2 days. He has been more than accommodating in sorting out our SharePoint Migration. A true credit to Technical drive!!!”
Andrew , H.Gittins Transport Ltd
“The whole team was brilliant. I spoke to our Account Manager and she got it processed asap. I wasn't expecting it before Christmas, but she gets things done. Technical Drive was amazing and in constant contact with me to make sure all was ok. Our Engineer was extremely patient and managed to resolve everything I ask all the time. All of you at TD are brilliant.”
Shane , Atlas Logistics UK Ltd
“Our Engineer was polite, efficient and friendly whilst resolving the printer issues - fabulous service as ever from your team”
Rachel , Johnson Gibbs
“Our Technical Drive engineer is always great with any technical issues I have. He is efficient, with superb customer service skills and any technical issue is resolved promptly. I will be very happy to use his services again!”
Lindsay , Rapid Auto

Google Reviews

Google
star star star star star
“Our Engineer from Technical Drive was brilliant at resolving my issue. He explained why certain things may be affecting the connection and walked me through what he had done to resolve the issue. Any further issues I may experience, I will be requesting Chris again!”
Molly
star star star star star
“Technical Support always find a way to sort out issues I have, especially since I've been working remotely for well over a year, only visiting the office once a week. Good team of support technicians and quick to respond. Today our Engineer helped sort out a problem with the back-up quickly and effectively.”
Lindsay
star star star star star
“Our company have used Technical Drive the whole time I have worked here, and they never fail to do a brilliant job, actually better service than in house IT departments I have known at previous jobs. Our Engineer was knowledgeable and patient and dealt with my problem quickly and efficiently. With working from home, a common thing for us at the moment the service offered by TD is invaluable.”
Rob
star star star star star
“Our Engineer was very professional, understood my Challenges immediately, ad resolved them expediently.”
Terry
star star star star star
“We have used TD for some years now and have nothing but praise for the company especially as the business has now been working remotely for the past 18 months. Big thankyou from me for making one element of my job easy. Keep up the good work.”
Neil
star star star star star
“Once again Five stars every time. Always great service from Technical Drive who are prompt in dealing with any queries we may have. Thank you, for your speedy response. Problem resolved as always!”
Marie
star star star star star
“Our Engineer at Technical Drive always provides a fantastic service - dealing with issues quickly and efficiently - finding the best solution rather than the most straight forward one. He always responds and follows up when he says he will. Great Service.”
Juliet
star star star star star
“First time I've used Technical Drive as I wanted to keep business local, I knew pretty much what I wanted, the sales team were extremely obliging when I wanted to 'tweak' the order and new quotes were quickly and efficiently sent through. Delivery and processing of the final order again very efficient. All is up and running so very happy with the service.”
Dave
star star star star star
“We have used the services of Technical Drive for quite a few years now. The level of service, expertise, and prompt responses they provide are excellent, otherwise we wouldn't have stayed with them for so long. Engineers are on site quickly when required. Staff are always pleasant and very obliging and explain things in a way I can understand, which is great for a non-techy like myself. Would have no problem in recommending the company to anyone who is looking for IT support..”
Tracy
star star star star star
“Easy to contact with any IT issues, were very fast to fix any problems as they occurred.”
James
star star star star star
“Excellent service provided by our Engineer - very professional and efficient. Always manages to sort any issues quickly. 100% recommendation from me!!”
Becky
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