IT Support
Whether you're dealing with an immediate IT issue or seeking a reliable support provider, our responsive helpdesk team is here to ensure your systems run smoothly.
Telephone: 01527 880088
Option 1: Technical Support
Option 2: Sales & General Enquiries
Is your current company not performing, not being proactive, not getting value for money? Or perhaps you have an urgent problem?
We provide IT support for SMEs, typically serving clients with 10 to 200 users across a diverse range of sectors and industries.
We offer remote support to any location within the UK. Our on-site support services are available in the following areas: West Midlands, Worcestershire, Herefordshire, Warwickshire, Staffordshire, and Shropshire.
We have been delivering quality IT services to our clients for nearly 20 years. Currently, we support approximately 5,000 devices (PCs and laptops) and 600 servers for around 250 clients.
Technical Drive handles approximately 20,000 support tickets per year, achieving 97% positive feedback. You can see for yourself with our impressive 4.8/5.0 rating on Google Reviews.
Managed IT services are proactive, providing continuous monitoring and maintenance. In contrast, break/fix services are reactive, addressing issues as they arise.
As well as IT Support we also provide:
Yes, we offer after-hours telephone support from 5:30 pm to 8:00 pm on weekdays, and from 10:00 am to 3:00 pm on weekends and Bank Holidays.
Our SLA for on-site engineering is 4 hours for servers and 8 hours for devices. However, we strive to reach our clients even sooner.
Pricing depends on the services we provide. You can request a no-obligation quote at any time.
Our standard IT Support contracts start at just 12 months. We also offer multi-year contracts for those looking to commit longer-term and lock in pricing.
No, we believe in transparent pricing. All costs are clearly outlined in our proposals in straightforward, plain English.
We manage a range of Cyber Security protocols to ensure your data is safe, including Acronis for threat protection, Sophos for endpoint protection, and Barracuda for email protection. We are also a certified Cyber Essentials business.
Why not check out our Quality Assurance? We hold both ISO 9001 and ISO 27001 accreditations, ensuring that you and your business are safe in our hands. During our quality assessments, we have received accolades from assessors for our internal organisation.
We maintain strategic partnerships with various providers to ensure we have access to the best solutions to support your business. Our certifications and partnerships demonstrate our commitment to delivering top-quality services.
Clients can contact our IT Support Helpdesk at 01527 880088 or raise a ticket via our helpdesk email: helpdesk@technicaldrive.co.uk
Need immediate assistance? Call us now on 01527 880088 or get in touch using our technical support enquiry form: Get Technical Support.
Immediately disconnect from the network and contact us for assistance.
Is your IT provider not delivering value? Facing an urgent IT issue? Contact us today for reliable, proactive, and cost-effective IT support!