IT Support

Technical Drive deliver exceptional service with a local, friendly approach specifically designed for supporting SMEs with their IT!

We’re proud to be an award-winning and multi accredited IT support provider, our team of highly qualified and experienced IT professionals are dedicated to supporting businesses across the region. We specialise in supplying, installing and supporting your entire IT infrastructure, giving you a single point of contact for all your IT requirements. Whether you need help with a migration to the cloud or an infrastructure refresh, we’ll help you design and implement the right solution for your needs.

Telephone, Remote, and On-Site IT Support

Technical Drive’s friendly team of tech experts who not only provide the highest quality responsive IT support and service. We operate a first call resolution policy, which means that you’ll get through to an engineer first time, where we can remotely connect to your computer or network to get hands-on with the problem and fix it straight away. So, no more being on hold for ages or waiting for a call back!

What’s included in our IT Support:

Our IT Support services are flexible to your company needs so if you need something specific just ask. Our typical services include the following:

• Server Best Practice Assessment
• Continuous Server Monitoring
• Annual IT Review
• Strategy Development
• First Call Resolution
• Telephone Support
• Remote Support
• On Site Support
• 3rd Party Management
• Mobile and Tablet Assistance
• Daily Backup Check
• Daily Anti-Virus Check

If you need a fix to a problem that is costing your business time and money, whether you have spoken to us before or not, you need Technical Drive Rapid Response IT Support Team.

Why You Might Need a New IT Support Provider

Are you having issues with your network? PC’s and laptops frustratingly slow? We have a highly qualified rapid response team to get your network fixed, running efficiently and as fast as possible as soon as possible! If you’re facing any of the following issues with your IT, there’s no need to settle for second best, Technical Drive shine in every area. 

• You receive poor service from your current provider.

• Your IT support is expensive and isn’t good value for money.

• You’re spending your time fixing IT issues rather than growing your business.

• Your system and data aren’t secure, leaving your business vulnerable?

• Your provider doesn’t give you pro-active advice and consultancy.

Don't Just Take Our Word For It...

You don’t need to just take our word for it; our client satisfaction feedback speaks for itself.

• 99% helpdesk satisfaction!

• 97% project satisfaction!

• 92% overall satisfaction!

“Your engineer is an asset to your business. Professional, helpful, polite and informative of what he’s doing. He’s been especially great today trying to deal with some issues that are more attributed to our telephone system provider more than anything else in all honesty.”

Why Work With Us?

Tailored to You

We help hundreds of businesses with our fully managed IT support packages. Once we have fully scoped your business and provide recommendations for your IT infrastructure, we will work with your team to meet your needs and objectives. Or, if you already have an in-house team, we can provide additional IT support to help you keep up with demand or concentrate on other projects.

Fully Trained and Accredited

We champion professional development for our employees meaning our team are continually expanding their skillset and certifications across a range of fields, including IT, communications and cyber security. We hold ISO 9001 for service delivery and ISO 27001 for data protection as well as Cyber Essentials Plus. So, you be assured that your IT is being looked after by professionals with the credentials to prove it.

Advanced Tools

We use leading IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools. This means that flagged problems will be prioritised and dealt with promptly, often without you even realising. Keeping your systems running at maximum performance and keeping your team working productively.

Clear and Transparent Costs

You only ever pay for what you need. Thanks to transparent costs and a fixed fee pricing model, including unlimited IT Support, you can plan your finances without worrying about unexpected costs. We are confident of the excellent service we offer, so unlike some providers, we won't tie you into long term multi-year support contracts.

More than Just IT Support

Do you need an IT Support Provider that provides proactive advice and maps out the road ahead for you and your company’s IT. With your own dedicated Account Manager supporting your business alongside our technical team we will make sure your business stays ahead, of the latest technology trends as well as security threats.

Full Range of Managed Services

We provide more than just IT Support; we provide our clients with a complete range of Managed Services, whether it’s helping you migrate to the Cloud, a new telephony solution, Internet lines or making your business cyber secure.

If you want to see how Technical Drive can help drive your business forward through high quality IT Support...