IT Support
Whether you're dealing with an immediate IT issue or seeking a reliable support provider, our responsive helpdesk team is here to ensure your systems run smoothly.
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Specialised in IT Support for Small & Medium Businesses
We are an award-winning Managed Service Provider offering exceptional IT support for small and medium-sized businesses (SMBs).
Our qualified and experienced professionals are dedicated to delivering top-notch IT support. As your single point of contact for all IT Services, we manage and support your entire IT infrastructure, ensuring everything runs smoothly and securely.
The Tech Care we Offer...
Customer Support
First Call Resolution
We aim to resolve your issues on the first call without the need for follow-ups.
Telephone, Remote & On-SiteWe offer immediate support via phone, diagnosing and resolving issues remotely using internet-based tools, and provide on-site support with technicians visiting your location.
Reviews & Strategy
IT Reviews
We conduct regular reviews to evaluate your IT, covering performance, security, compliance, project outcomes, resource use, and future planning.
Account ManagerAlongside our helpdesk team, we will provide a dedicated Account Manager who ensures your immediate and long-term requirements are met.
Server & IT Operations
Server Best Practice Assessment
Evaluates server configurations, performance, and security.
Continuous Server MonitoringReal-time tracking of server performance, health, and security.
Daily Back-Up & Anti-Virus ChecksRegularly copying data to a secure location to prevent data loss and running scans to detect and remove malware.
Vendors & Devices
3rd Party Management
Overseeing relationships with external entities. It includes risk assessment, performance monitoring, contract management, and compliance checks.
Mobile & Tablet AssistanceSupport for setting up, troubleshooting, updating software, and securing mobile devices and tablets.
IT Landscape Transformed
Is your IT infrastructure underperforming? We offer a range of services to transform your IT environment. Our experienced team provides server management, monitoring, backups, antivirus checks, reviews, strategy development, and mobile device assistance.
Discover how our Network Devices services can optimise your IT environment.
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How Can Switching to Technical Drive Benefit Your Business?
Service Quality
Tired of poor service and slow response times? Switch to a provider that prioritises your needs with prompt, reliable support.
Value for Money
Get more for your investment with a provider that offers competitive pricing without compromising on quality.
Better Security
Ensure your business is protected with a provider that focuses on robust security measures and proactive management.
Growth Focus
With tailored IT solutions, you can streamline operations and concentrate on achieving your strategic objectives effectively.
Expert Advice
Stay ahead of IT challenges with regular assessments, strategic planning, and efficient guidance from experienced professionals.
Bespoke Solutions
Experience the benefits of customised services designed to enhance your business operations and address unique challenges.
Don't Take our Word for It...
We continuously gather client satisfaction feedback, and the results speak for themselves!
99% Rating
for our Helpdesk
for our Helpdesk
97% Score
via Projects
via Projects
92% Positive
Client Feedback
Client Feedback
Migrating to the Cloud
We help SMBs transition to the Cloud with tailored solutions that simplify the process and maximise benefits. Using SharePoint, we provide a centralised platform to enhance collaboration, document management, and communication.
Our team guides you through SharePoint setup and customisation, ensuring it meets your needs and integrates with existing workflows.
Emergency IT Problem?
If you're facing an immediate IT issue, don't worry – our dedicated rapid response team is ready to assist you. Whether it's a critical system failure, network outage, or any other urgent technical problem, we're here to provide swift and effective solutions.
Frequently Asked Questions
General Questions
What Types of Businesses Do You Support?
We provide IT support for SMEs, typically serving clients with 10 to 200 users across a diverse range of sectors and industries.
What Locations Do You Provide IT Support to?
We offer remote support to any location within the UK. Our on-site support services are available in the following areas: West Midlands, Worcestershire, Herefordshire, Warwickshire, Staffordshire, and Shropshire.
How Long Have You Been Providing IT Support?
We have been delivering quality IT services to our clients for nearly 20 years. Currently, we support approximately 5,000 devices (PCs and laptops) and 600 servers for around 250 clients.
Do You Receive Good Client Feedback?
Technical Drive handles approximately 20,000 support tickets per year, achieving 97% positive feedback. You can see for yourself with our impressive 4.8/5.0 rating on Google Reviews.
What is the Difference between Managed IT Services and Break/Fix IT Support?
Managed IT services are proactive, providing continuous monitoring and maintenance. In contrast, break/fix services are reactive, addressing issues as they arise.
Offered Services
What Other IT Services Do You Provide?
As well as IT Support we also provide:
- Cloud Migration
- Microsoft Azure License Management and Support
- SharePoint
- Managed Internet and Connectivity
- Cyber Security and Cyber Essentials Plus
- Back-Up and Recovery
- Website Development, Hosting and Digital Services
Do You Offer Out of Hours Support?
Yes, we offer after-hours telephone support from 5:30 pm to 8:00 pm on weekdays, and from 10:00 am to 3:00 pm on weekends and Bank Holidays.
What Are Your Standard SLAs for Onsite Visits?
Our SLA for on-site engineering is 4 hours for servers and 8 hours for devices. However, we strive to reach our clients even sooner.
Pricing and Contracts
How Much Do Your IT Support Services Cost?
Pricing depends on the services we provide. You can request a no-obligation quote at any time.
Do I Need to Sign a Long-Term Contract?
Our standard IT Support contracts start at just 12 months. We also offer multi-year contracts for those looking to commit longer-term and lock in pricing.
Are there Hidden Fees?
No, we believe in transparent pricing. All costs are clearly outlined in our proposals in straightforward, plain English.
Security and Compliance
How Do You Ensure My Data is Secure?
We manage a range of Cyber Security protocols to ensure your data is safe, including Acronis for threat protection, Sophos for endpoint protection, and Barracuda for email protection. We are also a certified Cyber Essentials business.
What Are Your Accreditations?
Why not check out our Quality Assurance? We hold both ISO 9001 and ISO 27001 accreditations, ensuring that you and your business are safe in our hands. During our quality assessments, we have received accolades from assessors for our internal organisation.
Do You Hold Accreditations with Solutions Partners?
We maintain strategic partnerships with various providers to ensure we have access to the best solutions to support your business. Our certifications and partnerships demonstrate our commitment to delivering top-quality services.
Technical Issues
How Do I Report a Technical Issue?
Clients can contact our IT Support Helpdesk at 01527 880088 or raise a ticket via our helpdesk email: helpdesk@technicaldrive.co.uk
I’m Not a Client But I Have an Emergency Issue, Can You Help?
Need immediate assistance? Call us now on 01527 880088 or get in touch using our technical support enquiry form: Get Technical Support.
What Should I Do if My System Has Been Hacked?
Immediately disconnect from the network and contact us for assistance.
Experience Unmatched IT Services
We offer bespoke IT services tailored to your needs. Our award-winning team ensures seamless cloud migration, efficient infrastructure management, and immediate support. With transparent costs and flexible options, we keep your IT systems running smoothly, making us your trusted IT partner.
Get in Touch
Is your IT provider not delivering value? Facing an urgent IT issue? Contact us today for reliable, proactive, and cost-effective IT support!
Need Technical Support? Call us now on 01527 880088
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