Multinational Brand: IT Manager Support & Ad-hoc Expertise
From internal challenges to expert solutions, our support ensured smooth IT management.
IT Management for a Multinational Brand
Sector: Finance. Users: 180.
About
Our client had an in-house IT manager responsible for the IT systems of the UK branch of a multinational brand. He had an IT junior for day-to-day desktop support and handled projects and bigger issues internally.
Background
Initially, the client approached us with concerns about their IT manager's capacity to handle all aspects of IT management, especially during complex projects and escalated issues.
We assessed the situation and offered our IT management services as an ad-hoc escalation point for problems that couldn't be fixed internally. Additionally, we provided advice and support for projects that required expertise or additional resources.
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