Birmingham-Based Charity, IT Support & Microsoft Ecosystem
From overwhelmed IT teams to straightforward support, our expertise made it happen.
IT Chaos to Calm: A Tech Transformation
Sector: Charity. Users: 200.
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About
A Birmingham-based charity recently approached us with concerns about their current IT support team and the inability to reach them quickly when unexpected problems occurred. Their internal IT manager and support team were overwhelmed, spending all their time dealing with day-to-day issues such as email problems, slow PCs, and printer malfunctions, leaving no time to be proactive.
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Background
Initially, we began our discussion with the charity looking to support them on an ad-hoc IT support basis. However, we quickly discovered fundamental IT issues that were not being addressed. We swiftly implemented our support services, evolving from a cabling project to a full Microsoft Ecosystem implementation, including SharePoint migration, server decommissioning, firewall updates, and ongoing IT support.
We took over their IT helpdesk, improving ticket response times and freeing their internal team to focus on proactive IT projects like cloud migration and security updates. We also trained their team on firewall management.
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