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Quality Assurance

Quality Assurance


Not just a badge! We completely believe that the ISO 9001 mark is the minimum measure of IT support. It guarantees a certain focus on quality from each and every employee.

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We deliver a genuine high-quality service, with processes and systems that can be measured. Those processes and systems are created and invented by the people who use them.


Being ISO 9001 and 27001 accredited for quality and Data security compliance, Technical Drive has a technical resource of over 30 staff, of which 22 are support staff and have the knowledge and experience needed to develop recommendations that fit our client’s requirements and business priorities.

At Technical Drive, we believe in ‘living the process’. And from this, the ISO 9001 mark of quality is NOT JUST A BADGE. It is the evidence that we deliver a truly high-quality service.

What this creates is efficiency amongst our team because everybody knows the extent of their responsibility, what to do next and what process to follow. Furthermore, we employ a dedicated Quality Manager to ensure quality standards are upheld continuously.

Technical Drive ensures that we have happy clients by providing the highest quality service and strategy for the most cost-effective price.

Accreditations

Accreditation


By demonstrating our core capabilities, expertise, and skills, we are proud to be a Microsoft Gold Partner. We are committed to abiding by the highest standards of customer service and work closely alongside Microsoft. Out of the 64,000 Microsoft Partners across the world, only 1% are qualified to be Gold Partners. Meaning the Gold Partner badge is not an easy one to attain.

Accreditation


ISO 9001 is defined as the internationally recognized standard for Quality Management Systems (QMS). ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organisation to consistently satisfy customers and other stakeholders. The key to any successful business is strong quality control.

Accreditation


ISO 27001:2013 is the international standard that provides a framework for Information Security Management Systems (ISMS) to provide continued confidentiality, integrity, and availability of information as well as legal compliance. ISO 27001 certification is essential for protecting your most vital assets like employee and client information, brand image and other private information.

Accreditation


The Microsoft 365 Certification is a certification designed to show customers that an app has been vetted against controls derived from leading industry standard frameworks, and that strong security and compliance practices are in place to protect customer data. The Microsoft 365 Certification has two phases: Attestation and Certification.

Accreditation


The Cloud Solution Provider program (CSP) helps you go beyond reselling licences to being more involved in your customer’s business. Deeper engagement with your customers – meeting regularly with your customers means you will develop a better understanding

Accreditation


Technical Drive is a certified Cyber Essentials company which will help you to guard against the most common cyber threats and shows you are safe in our hands.

Accreditation


Technical Drive have been recognised by the BSI as a provider of truly high-quality service and are members of the Birmingham Chamber of Commerce.

Accreditation


We are an Acronis Gold Service Provider. Acronis is an award-winning leader in cloud backup offering fast and reliable recovery of your apps, systems, and data on any device, from any incident.

Accreditation


We are a Sophos Gold Partner. Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organisations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats.

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Get in touch


Is your current company not performing, not being proactive, not getting value for money? Or perhaps you have an urgent problem?

Need Technical Support? Call us now on 01527 880088 Click here