Telephony
We understand the importance of seamlessly integrating IT and telephony. For enhancing business communication and efficiency through comprehensive support and unified solutions.
.png)
Offering Unparalleled Synergy Between IT & Telephony
Microsoft Teams maximises the key ‘3 C’s,' Collaboration, Communication and Co-operation. Technical Drive then provides comprehensive support, from installation to ongoing management, helping your business transition smoothly to a platform that guarantees cost-effectiveness and efficient solutions.
What You Can Expect
Call Management
Effortlessly park, transfer, or place users on hold using your preferred device, whether it’s a handset, mobile phone, or computer. Quickly view the availability of team members to minimise hold times and enhance customer satisfaction.
Security & Authentication
Benefit from encrypted call routing and secure network protocols to protect your communications. Simplify user access with modern authentication methods, enhancing both productivity and security.
User Delegation
Streamline call management with customisable options. Easily adjust settings for forwarding calls and updating voicemail messages, ensuring smooth operations during absences or leave. Support is readily available to assist with any adjustments needed.
Scalability & Flexibility
Easily scale up the number of users as needed by purchasing additional licences. Whether you’re expanding your team or adjusting to seasonal demands your telephony system can accommodate these changes, providing a reliable and efficient communication platform.
Microsoft Ecosystem Integration
Integrate seamlessly with your existing systems for a highly productive telephony experience. Access relevant information and customer files directly through your telephony platform.
Enjoy compatibility with a wide range of third-party applications and calendar systems to streamline scheduling and communication.
.png)
Get in Touch
Is your IT provider not delivering value? Facing an urgent IT issue? Contact us today for reliable, proactive, and cost-effective IT support!