IT Support Birmingham
Do you need a partner to provide IT support in Birmingham who knows the area well and has lots of experience delivering here? Then Technical Drive are the obvious choice.
We pride ourselves on delivering the very best service available and hold ISO 9001 for service delivery and ISO 27001 for data protection, demonstrating that the quality of our IT services delivery and data management is measured and endorsed by the highest authority. From this you know that the service will be consistently high level and your data security tight.
We also pride ourselves on being a gold partner in everything we do, having achieved gold partnership status with Microsoft, Acronis, Sophos and Watchguard!
The main reason to choose us for your IT support in Birmingham is because we are local too. This means that we are able to be on-site quickly as our engineers don’t have to travel; so when you call we arrive, which is what you really need when things are going wrong.
Being local also means that our engineers know the area well and can find you easily, so they will be on time and happy as they haven’t had a long journey to get to you.
You can also be confident that you can rely on us. Over 99% of our clients are consistently happy with IT helpdesk support and we also complete a customer satisfaction survey every six months to make sure you are happy. This allows us to continually improve our services, plus there’s always a chocolate treat in it for you for taking part!
Our target market is some of the 28,000 sme’s that exist in the Birmingham area, so you will always be important to us. We don’t deal with lots of big clients who will get priority over you.
Below are some examples of how we’ve supported other businesses with their IT support in Birmingham.
A Birmingham-based charity approached us with concerns about their current IT support team and the inability to reach them quickly when unexpected problems occurred. We began our discussion with them looking to support them on an Adhoc IT support basis, but we quickly discovered that there were fundamental IT issues lurking in the background not being addressed and ended up implementing the Microsoft Ecosystem, decommissioning a server, full Firewall and managed cyber security updates and ongoing IT Support.
One of our Birmingham-based clients found themselves having issues when they needed to vacate a premises earlier than their new premises was available to move into. This meant that the core infrastructure could not be housed anywhere at a time when most staff were working from home and relying on their connectivity to the core infrastructure. Over a weekend, Technical Drive migrated their servers to our data centre so all users were able to connect on Monday morning with no issues. The customer has now moved into their new premises but opted to retain the server in the TD Data Centre providing a more secure and cost effective server management.
An issue that we see quite often is that companies have too much IT support for a current employee to manage, but not enough for a dedicated IT Manager to be employed. In this instance for companies in Birmingham , we have provided an on-site engineer for a half day per week - a set-up easy to implement given our close proximity to Birmingham ourselves - to deal with general non-urgent IT user queries, small projects, and more in-depth infrastructure checks.