Telephone: 01527 880088
Option 1: Technical Support
Option 2: Sales & General Enquiries
Looking for dependable IT support in Birmingham? Technical Drive has been the go-to IT partner for nearly 20 years, providing bespoke solutions to SMEs in the region. Our expertise and local knowledge make us the ideal choice for your business.
At Technical Drive, we're dedicated to helping businesses like yours succeed. Whether you're facing a technical hurdle, searching for a trusted IT partner, or looking to enhance your business technology, our team of experts is here to offer expert guidance and support.
We tailor our services to meet the unique needs of small and medium-sized businesses (SMBs).
We're committed to delivering excellence, and our clients consistently rate us highly for our services.
Our IT helpdesk and onsite engineers respond quickly to effectively minimise your business downtime.
We offer a range of support options, including onsite, remote support and IT helpdesk services.
We monitor and maintain your IT systems to prevent issues early and ensure optimal performance.
Our security measures keep you protected, giving you the confidence to focus on what matters most.
Our engineers are always ready to deliver onsite support without delay, and with expertise. We're proud of our exceptional IT support, which consistently exceeds our clients' expectations.
Our ongoing satisfaction surveys demonstrate our commitment to excellence, with scores above 99% for both our IT support helpdesk and project team. Not to mention our overwhelmingly positive reviews.
Our numerous accreditations reflect our commitment to high standards. By choosing us for your IT support, you benefit from long-term value through trust, consistency, risk mitigation, competitive advantage, and compliance.
As a local business ourselves, we understand the importance of rapid response times. Our proximity to you ensures we can provide immediate assistance, getting you back up and running quickly.
Is your business settling for subpar IT performance? Our complimentary IT audit can identify areas for improvement, providing you with a detailed report to inform your IT strategy. With expertise spanning multiple industries in Birmingham, including manufacturing, retail, and charity, we're the right choice for you.
Our commitment to first-call resolution means you'll speak directly with an engineer on your initial call.
Some businesses need onsite IT support, but not necessarily a full-time IT manager. That's why we offer flexible, part-time onsite support, complemented by our IT helpdesk. This approach provides access to expert guidance for non-urgent queries, small projects, and infrastructure checks.
Since 2008, Technical Drive has been providing expert IT support in Birmingham. We're more than just an IT company – we're a trusted partner dedicated to helping your business succeed.
Get in touch to learn more about our tailored IT solutions.
We provide IT support for SMEs, typically serving clients with 10 to 200 users across a diverse range of sectors and industries.
We offer remote support to any location within the UK. Our on-site support services are available in the following areas: West Midlands, Worcestershire, Herefordshire, Warwickshire, Staffordshire, and Shropshire.
We have been delivering quality IT services to our clients for nearly 20 years. Currently, we support approximately 5,000 devices (PCs and laptops) and 600 servers for around 250 clients.
Technical Drive handles approximately 20,000 support tickets per year, achieving 97% positive feedback. You can see for yourself with our impressive 4.8/5.0 rating on Google Reviews.
Managed IT services are proactive, providing continuous monitoring and maintenance. In contrast, break/fix services are reactive, addressing issues as they arise.
As well as IT Support we also provide:
Yes, we offer after-hours telephone support from 5:30 pm to 8:00 pm on weekdays, and from 10:00 am to 3:00 pm on weekends and Bank Holidays.
Our SLA for on-site engineering is 4 hours for servers and 8 hours for devices. However, we strive to reach our clients even sooner.
Pricing depends on the services we provide. You can request a no-obligation quote at any time.
Our standard IT Support contracts start at just 12 months. We also offer multi-year contracts for those looking to commit longer-term and lock in pricing.
No, we believe in transparent pricing. All costs are clearly outlined in our proposals in straightforward, plain English.
We manage a range of Cyber Security protocols to ensure your data is safe, including Acronis for threat protection, Sophos for endpoint protection, and Barracuda for email protection. We are also a certified Cyber Essentials business.
Why not check out our Quality Assurance? We hold both ISO 9001 and ISO 27001 accreditations, ensuring that you and your business are safe in our hands. During our quality assessments, we have received accolades from assessors for our internal organisation.
We maintain strategic partnerships with various providers to ensure we have access to the best solutions to support your business. Our certifications and partnerships demonstrate our commitment to delivering top-quality services.
Clients can contact our IT Support Helpdesk at 01527 880088 or raise a ticket via our helpdesk email: helpdesk@technicaldrive.co.uk
Need immediate assistance? Call us now on 01527 880088 or get in touch using our technical support enquiry form: Get Technical Support.
Immediately disconnect from the network and contact us for assistance.