IT Support Birmingham
Looking for quality IT support in Birmingham? We provide fast, reliable and cost-effective IT services to hundreds of small and medium businesses.
Providing IT Support in Birmingham
Whether you need help with an IT challenge, you’re considering a new provider, or just curious about how to improve your tech setup, we can help. Via our IT helpdesk and onsite engineers, we provide IT Support to hundreds of businesses in Birmingham.
Our IT support is designed to keep small and medium sized businesses (SMBs) running smoothly and securely. We pride ourselves on delivering a consistently high level of service to our clients and receive a consistently high level of feedback.
To find out more about how we can help, contact us for a free no obligation consultation.
Why choose Technical Drive?
We’re based to the South of Birmingham, which means we’re local to you and our skilled engineers can be onsite quickly.
Our highly trained technicians are accredited to the highest levels, meaning you can rely on us to provide your business with quality IT Support. We also hold ISO 9001 for service delivery, ISO 27001 for data protection, and Cyber Essentials Plus, so you know your data and systems are in safe hands.
We pride ourselves on delivering the highest quality of IT support to our clients and via continous surveys we receive consistently high feedback for both our IT helpdesk team and IT Projects.
We provide a range of other IT Managed Services that ensures your business runs smoothly and securely, including Cyber Security, Telephony and Internet.
Why our IT Support is different
Our IT support is tailored for SMBs in Birmingham, so you will always be important to us. Unlike some IT providers, we don’t take on too many clients or prioritise larger ones. We will ensure you're working with the right hardware and systems to make your organisation's IT work smoothly and securely.
We operate a first call resolution policy, meaning you’ll get through to an IT engineer first time. We’ll remotely connect to your computer or network to get hands-on with your problem and fix it immediately. So, no more being on hold for ages or waiting for a call back!
We include onsite IT Support as part of our service. so, if we can’t fix it via our helpdesk, we can visit your premises, and because we’re local, you can be sure we’ll be with you quickly.
IT Support for a Birmingham Charity
A Birmingham-based charity approached us with concerns about their current IT support team and the inability to reach them quickly when unexpected problems occurred. We began our discussion with them looking to support them on an adhoc IT support basis, but we quickly discovered that there were fundamental IT issues lurking in the background not being addressed and ended up implementing the Microsoft Ecosystem, decommissioning a server, full Firewall and managed cyber security updates and ongoing IT Support.
Relocation for Birmingham Business
One of our Birmingham based clients found themselves having issues when they needed to vacate a premises earlier than their new premises was available to move into. This meant that the core infrastructure could not be housed anywhere at a time when most staff were working from home and relying on their connectivity to the core infrastructure. Over a weekend, Technical Drive migrated their servers to our data centre so all users were able to connect on Monday morning with no issues. The customer has now moved into their new premises but opted to retain the server in the TD Data Centre providing a more secure and cost effective server management.
On-site engineer
An issue that we see quite often is that companies have too much IT support for a current employee to manage, but not enough for a dedicated IT Manager to be employed. In this instance for companies in Birmingham , we have provided an onsite engineer for a half day per week. Given our close proximity to Birmingham, this is easy to setup and manage and provides access to an expert for non-urgent user queries, small IT projects, and infrastructure checks.
Need Business IT Support in Birmingham? Get in touch
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