IT Support for Small Businesses
Running an SME is challenging, at Technical Drive we specialise in providing comprehensive small business IT Support, so that your technology doesn’t need to be one of them.
IT Support for Small Businesses
Our IT Services covers a full range of services which ensures your business is running on the best infrastructure and cloud services, fully supported and protected against cyber security threats. Our IT Support Helpdesk will provide you with IT experts on hand either remotely or on-site, keeping your IT systems working and your team working productively.
How Our IT Services for Small Businesses Benefit You
The benefits of IT support include that high-quality, well-maintained IT can increase productivity, improve efficiency and reduce costs in your small business. Knowing your company’s computers and other resources are well looked after means you can focus on doing what’s important in your business, allowing you to achieve your goals without worrying that technology will hold you back.
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IT Support for a Range of Sectors
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Cyber Security services for small businesses
We’ve been providing Cyber Security to small and medium sized businesses for over a decade. We can provide you with a full assessment of your current situation, implement solutions to protect you and ensure your staff are fully trained. We’ll monitor your environment and provide a rapid incident response should you ever need it.
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Frequently Asked Questions
General Questions
What Types of Businesses Do You Support?
We provide IT support for SMEs, typically serving clients with 10 to 200 users across a diverse range of sectors and industries.
What Locations Do You Provide IT Support to?
We offer remote support to any location within the UK. Our on-site support services are available in the following areas: Birmingham, Bromsgrove, Coventry, Kidderminster, Redditch, Warwick,Droitwich,Wolverhampton,Stourport,Evesham,Stourbridge,Halesowen,Dudley,West Bromwich,Walsall,Solihull,Stratford and Worcester.
How Long Have You Been Providing IT Support?
We have been delivering quality IT services to our clients for nearly 20 years. Currently, we support approximately 5,000 devices (PCs and laptops) and 600 servers for around 250 clients.
Do You Receive Good Client Feedback?
Technical Drive handles approximately 20,000 support tickets per year, achieving 97% positive feedback. You can see for yourself with our impressive 4.8/5.0 rating on Google Reviews.
What is the Difference between Managed IT Services and Break/Fix IT Support?
Managed IT services are proactive, providing continuous monitoring and maintenance. In contrast, break/fix services are reactive, addressing issues as they arise.
Offered Services
What Other IT Services Do You Provide?
As well as IT Support we also provide:
- Cloud Migration
- Microsoft Azure License Management and Support
- SharePoint
- Managed Internet and Connectivity
- Cyber Security and Cyber Essentials Plus
- Back-Up and Recovery
- Website Development, Hosting and Digital Services
Do You Offer Out of Hours Support?
Yes, we offer after-hours telephone support from 5:30 pm to 8:00 pm on weekdays, and from 10:00 am to 3:00 pm on weekends and Bank Holidays.
What Are Your Standard SLAs for Onsite Visits?
Our SLA for on-site engineering is 4 hours for servers and 8 hours for devices. However, we strive to reach our clients even sooner.
Pricing and Contracts
How Much Do Your IT Support Services Cost?
Pricing depends on the services we provide. You can request a no-obligation quote at any time.
Do I Need to Sign a Long-Term Contract?
Our standard IT Support contracts start at just 12 months. We also offer multi-year contracts for those looking to commit longer-term and lock in pricing.
Are there Hidden Fees?
No, we believe in transparent pricing. All costs are clearly outlined in our proposals in straightforward, plain English.
Security and Compliance
How Do You Ensure My Data is Secure?
We manage a range of Cyber-Security protocols to ensure your data is safe, including Acronis for threat protection, Sophos for endpoint protection, and Barracuda for email protection. We are also a certified Cyber Essentials. business.
What Are Your Accreditations?
Why not check out our Quality Assurance? We hold both ISO 9001 and ISO 27001 accreditations, ensuring that you and your business are safe in our hands. During our quality assessments, we have received accolades from assessors for our internal organisation.
Do You Hold Accreditations with Solutions Partners?
We maintain strategic partnerships with various providers to ensure we have access to the best solutions to support your business. Our certifications and Partnerships. demonstrate our commitment to delivering top-quality services.
Technical Issues
How Do I Report a Technical Issue?
Clients can contact our IT Support Helpdesk at 01527 880088 or raise a ticket via our helpdesk email: helpdesk@technicaldrive.co.uk
I’m Not a Client But I Have an Emergency Issue, Can You Help?
Need immediate assistance? Call us now on 01527 880088 or get in touch using our technical support enquiry form: Get Technical Support.
What Should I Do if My System Has Been Hacked?
Immediately disconnect from the network and contact us for assistance.
Need Technical Support? Call us now on 01527 880088
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