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Microsoft Teams implementation

Microsoft Teams implementation

Setting up Teams for better communication

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The Challenge

A children’s charity, with offices in the centre of Birmingham.  Like many, this charity was paying a large cost for a phone system.  When the pandemic started, this proved to be inadequate with regard to flexible working, meaning users were reliant on forwarding incoming calls and receiving calls on their personal mobile, which was unprofessional and unacceptable.  

The Solution

They were already in the habit of using Microsoft Teams as an internal communication platform, so it made sense to amalgamate the communication platforms.  

Technical Drive set Teams up for voice calls, trained the users, then ported numbers from the existing provider.  It was a seamless transition; all users now have the choice as to make or receive calls from their laptop/PC using a headset or on their mobile phone via the Teams App. Meaning, their personal mobiles are kept distinct from business calls.


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