Our Client Satisfaction Survey Results are in!
Thank you to our clients who participated in our client satisfaction survey! Your feedback will help us improve our services and continue to provide excellent IT support.
A huge thank you from Technical Drive!
The results are in…
We’ve just completed our Client Satisfaction Survey for July 2022. We would like to thank you once again for your time if you received a call from us and participated in our survey. By conducting these surveys, we can continue to improve and operate in line with our customers' needs.
92.5% of our clients are happy!
We are very happy to report that, in all areas, we have improved since the previous survey in Jan 2022, with an increase in positive results in every department and as a result of this increase, we have gone from 90.09% to 92.50%. Our consistency shows that our ongoing improvement strategy is working as intended, giving you, our valued clients, service and support that is second to none.
Our clients are more delighted than ever and here's the proof!
This chart shows the percentage of satisfaction improvement since our previous survey conducted in January 2022, indicating that we've improved client satisfaction in every question once again!
This is excellent news for the entire team, especially considering how well we've performed even during the pandemic and working from home.
What were the questions?
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How often do you get through to an engineer first time?
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In the event that a call back is required, are you called back within a reasonable amount of time?
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If an engineer attends your site, do they arrive within a reasonable amount of time?
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Once on site, are the problems dealt with in an efficient and professional manner?
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How would you rate the service that you receive from your Account Manager?
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Overall how would you rate the service from Technical Drive?
Is there anything else we can do to improve our services further?
After reviewing the customer feedback, we are reviewing all individual comments and have your dedicated Account Manager looking into future improvement in communication and management.
We are continuing to focus on making the support experience for our clients the very best it can be, constantly endeavouring to take the frustration and stress out of your IT - a mission we will continue to focus on!
Is there anything else we can help with?
If you didn't receive a call from us but have any comments or suggestions, please do not hesitate to contact us. It is essential for us to get feedback and praise from our clients in order for us to continue enhancing our customer service.
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