A big thank you from Technical Drive!
Our Client Satisfaction Survey results are in!
We have recently conducted our Client Satisfaction Survey for January 2022. If you received a call from us and took part in our survey, we would like to say a huge thank you again for your time. By conducting these surveys, we can continually improve and run alongside our clients’ requirements (that’s you!)
We’re really happy with the results as we have improved in every department since the last survey! In fact, we’ve been consistently improving for the last 4 years, which shows our strategy of continual improvement is working to provide you, the client, with ever better service and support!
Fantastic news - our clients are happier than ever!
And here’s the proof! This chart shows the percentage of satisfaction improvement since the last survey carried out in July 21, showing that we have increased client satisfaction on every question.
By converting more client feedback from ‘very happy’ to ‘excellent’, the number of ‘excellent’ rated feedback has increased by 11% in only 6 months! What is also very noticeable is that we have no clients falling into the red ‘not happy’ zone!
This is amazing news for the whole team considering we have consistently improved even through the pandemic and working from home.
Is there anything else we can do to improve our services further?
After reviewing the customer feedback, the issue that was mentioned the most was that the automated email sent to clients about ticket closure can come across as misleading. We will therefore be looking to update the email to give a better explanation of the reasons for the ticket closure.
We are also reviewing all individual comments and have your dedicated Account Manager looking into future improvement in communication, and management.
Is there anything else we can help with?
If you didn’t receive a call from us but you have something you would like to discuss then please feel free to get in touch. Your honest feedback and praise are essential for us to continually improve our customer service.
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