Telephone, Remote, and On-Site Support
When you have an IT problem, you need someone to help you get up and running straight away and our rapid response team is ready to do just that!
We operate a first call resolution policy, which means that you get through to an engineer on the phone the first time, for your issue to be resolved there and then. So, no more waiting for a call back!
We can remotely connect to your computer or network to get hands-on with the problem and fix it straight away.
Once again you will be safe in our hands.
Need On-Site Help?
No problem, on-site assistance is included and it’s unlimited too!
Technical Drive works with small and medium sized businesses and charities, offering Unlimited IT support in Birmingham and the surrounding area, which means that an engineer is never more than 40 minutes away. So you call, and we arrive.
It's our aim to make sure IT doesn't become a problem in your organisation, and to give you confidence that your computers will continue to work flawlessly while you get on with running your business.
So what’s included?
- Our Unlimited IT Support Services Include:
- Server Best Practice Assessment
- Continuous Server Monitoring
- Annual IT Review
- Strategy Development
- First Call Resolution
- Telephone Support
- Remote Support
- On Site Support
- 3rd Party Management
- Mobile and Tablet Assistance
- Daily Backup Check
- Daily Anti-Virus Check
