IT Support
Are you looking for reliable and comprehensive IT support? Look no further. Technical Drive offers an unparalleled IT support service to keep your business running smoothly.
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IT Support Company Birmingham
Do you want to use IT to drive your business forward?
Are you fed up with poor service and lack of proactive advice?
Technical Drive provides the highest quality responsive IT support and service together with ‘best of breed’ hardware, cloud and security software products, making us one of the best IT support companies in Birmingham.
This combines to ensure technical drive delivers on its promise of ensuring your IT drives your business forward.
Benefits with Us
Experience unparalleled IT support and services with Technical Drive, our dedicated team ensures your business runs smoothly and efficiently, allowing you to focus on what you do best!
Ensuring Business Success and Client Satisfaction
Ensuring Business Success and Client Satisfaction
Ensuring Business Success and Client Satisfaction
Acronis, an award-winning leader in cloud backup, offers dependable recovery of your applications, systems, and data on any device.
Sophos is a leader in next-generation cybersecurity, safeguarding over 500,000 organisations and millions of consumers across the globe.
SonicWall assists you in building, scaling, and managing security across cloud, hybrid, and traditional environments.
Enta.net is a leading British wholesale internet service provider and a member of the Internet Service Providers Association.
Veritas is uniquely equipped to assist organisations of all sizes in overcoming the complexities of managing business-critical data.
Being a WatchGuard Gold Service Provider, means you can expect high levels of support from us when using their products and services.
Hostus offers off-site cloud services, including backup, replica servers, and hosting.
VMware, a subsidiary of Dell Technologies, provides a platform for cloud computing and virtualisation.
Barracuda is globally trusted to safeguard employees with easy, comprehensive, and affordable security solutions.
Dell is an American company that develops, sells, repairs, and supports computers and related products and services.
Barracuda is globally trusted to safeguard employees with easy, comprehensive, and affordable security solutions.
Lenovo addresses online threats with a comprehensive range of tech solutions for businesses worldwide.
Frequently Asked Questions
General Questions
What’s included in your IT Support?
Our Unlimited IT Support Services can be flexible to your company needs, so if it isn’t on the list, don’t worry we can still help! Here is a range of general IT Support services that we strategically manage in partnership with our clients
What types of businesses do you support?
We provide IT support for SMEs, typically our clients have between 10 and 200 users and are from a wide range of sectors and industries.
What locations do you provide IT support to?
We can provide remote support to any UK location. We provide on-site support within the following areas: West Midlands, Worcestershire, Herefordshire, Warwickshire, Staffordshire, Shropshire and Staffordshire.
How long have you been providing IT Support?
We have been providing quality IT Services to our clients for almost 20 years and currently support 5,000 devices (PC’s, & Laptops) and 600 servers, to around 250 clients.
Do you have good client feedback?
Technical Drive deal with around 20,000 support tickets per annum, with 97% positive feedback. You can see for yourself with our positive 4.8 / 5.0 on Google Reviews.
What is the difference between managed IT services and break/fix IT support?
Managed IT services are proactive, offering continuous monitoring and maintenance, while break/fix is reactive, addressing issues as they arise.
Offered Services
What’s included in your IT Support?
Our Unlimited IT Support Services can be flexible to your company needs, so if it isn’t on the list, don’t worry we can still help! Here is a range of general IT Support services that we strategically manage in partnership with our clients
- Telephone Support
- Remote Support
- On Site Support
- Physical Movement of Devices (Within Location)
- Hardware and Operational System Maintenance
- Server Best Practice Assessment
- Continuous Server Monitoring
- Annutal IT Review
- Strategy Development
- 3rd Party Management
- Mobile and Tablet Assistance
- Daily Backup and Anti-Virus Check
- Support in Application Deployment
- Fixed and Mobile Telephony Support
- Helping Hands for Other Teams (Servers, Network, External Carriers)
- VIP Service - IT Support for VIP Users
What other IT services do you provide?
As well as IT Support we also provide:
- Cloud Migration
- Microsoft Azure License Management and Support
- SharePoint
- Managed Internet and Connectivity
- Cyber Security - Managed Protection/Cyber Essentials Plus
- Disaster Recovery
- Website Development, Hosting and Digital Services
Do you offer out of hours support?
Yes. We provide after-hours telephone support through from 5.30pm – 8.00pm and on weekends and Bank Holidays from 10am – 3pm.
Do you support remote and on-site IT needs?
Yes, we offer telephone support for remote troubleshooting and onsite engineers for on-site visits.
What are your standard SLAs for onsite visits?
Our SLA for an on-site engineering is 4 hours for a server and 8 hours for devices, however we aim to be with clients quicker.
Pricing and Contracts
How much do your IT support services cost?
Pricing depends on the services that we provide and can no obligation quotes can be requested.
Do I need to sign a long-term contract?
Our standard IT Support contracts start at just 12 months, and we also offer also multi-year contracts for those looking to commit longer-term and lock-in pricing.
Are there hidden fees?
No, we believe in transparent pricing. All costs are clearly outlined in our proposals in straight-forward plain English.
Security and Compliance
How do you ensure my data is secure?
We manage a range of security protocols to ensure your data is safe, including Acronis for threat protection, Sophos for endpoint protection and Barracuda for email protection. We are also a certified Cyber Essential business.
What are your accreditations?
We hold both ISO9001 and ISO27001 accreditations so you can be sure you and your business are safe in our hands. During our quality assessments, we have received accolades for our internal organisation by assessors.
Do you hold accreditations with Solutions Partners?
We also hold strategic partnerships with a range of providers to ensure that we have access to the right solution to support your business. We are a Microsoft Silver Partner and Microsoft Cloud Services Provider as well as an Acronis Gold Service Provider and Sophos Gold Partner, as well as HP, Dell, Barracuda and many more.
Technical Issues
How do I report a technical issue?
Clients can contact us via our IT Support Helpdesk on 01527 880088 or raise a ticket at helpdesk@technicaldrive.co.uk.
I’m not a client but have an emergency IT issue, can you help?
Want to speak to someone immediately? Call us now on 01527 880088 or get in touch using our technical support enquiry form: Get Technical Support.
What happens if I lose important data?
Our data recovery services ensure that our client’s data is fully backed-up and available to use.
What should I do if my system has been hacked?
Immediately disconnect from the network and contact us for help.
Are you an SME in the Midlands with 2 to 200 PCs?
Can you relate to these IT problems and need advice and further support?
Unresponsive
IT Support?
IT Supplier
a Poor Fit?
Overwhelmed as
an IT Manager?
Insufficient
Internal Expertise?
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IT Support?
Contact us today to find out how we can help!
Get in Touch
Is your IT provider not delivering value? Facing an urgent IT issue? Contact us today for reliable, proactive, and cost-effective IT support!
Need Technical Support? Call us now on 01527 880088
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