Don't worry Fuzzy! The hunt is over for your IT Support!

Finding the right IT Support for your SME

The right IT support service will empower your business, enhance productivity, and ensure smooth operations. That’s why Technical Drives mission is to always drive IT forward through technology!

What are the different types of IT support?

We have several types of IT support services tailored to meet different needs. Let’s explore some of them:

1. Helpdesk or Service Desk Support:

This type of support provides assistance to end-users for day-to-day IT issues. It includes resolving software glitches, password resets, and answering queries. Our IT Helpdesk can operate via phone, email, or live chat on our website.

2. On-Site Support:

When technical issues require physical intervention, on-site support Engineers will visityour location. They troubleshoot hardware problems, install equipment, and perform maintenance tasks.

3. Remote Support:

Remote support allows our engineers to resolve issues without being physically present. They connect to the user’s system remotely and troubleshoot problems. It’s efficient for minor issues and saves time and travel costs.

4. Managed IT Services:

As a Managed Service Providers (MSPs) we can offer ongoing IT support. We proactively monitor systems, manage updates, and ensure security. We can also handle routine tasks, allowing you business to focus on core activities. More about our Managed IT Support >

5. Network Support:

Our Network support specialists manage and maintain your organisation’s network infrastructure. They configure routers, switches, firewalls, and troubleshoot connectivity issues.

6. Security Support:

Our Cybersecurity experts provide support to protect systems from threats. They implement security measures, monitor for breaches, and respond to incidents.

7. Hardware Support:

Our Hardware support covers maintenance, repair, and replacement of physical devices such as servers, desktops, laptops, and printers. We also have loan equipment or can make purchases of new equipment on your behalf.

8. Cloud Support:

Our Cloud support specialists assist with cloud-based services. They manage cloud infrastructure, data migration, and ensure scalability. SharePoint Migration is a key service that we can support you with.

9. Backup and Disaster Recovery Support:

Our IT support ensures data backup and recovery processes are in place. In case of data loss or system failure, they restore operations swiftly. Not only that, but we have a Disaster Recovery Suite available for your company to continue to function, should the worst happen.

10. Digital Services

Wouldn’t it be great if your IT Support and Digital Marketing could be managed under one roof – well now it can be! Here at Technical Drive we have a specialist division that can also support you with all of your Website and Digital Marketing needs! Find out more about Technical Drive Digital >

Remember that businesses can choose a combination of these services based on your specific requirements. Each type plays a crucial role in maintaining a robust and efficient IT environment.

Want to find out how we can help drive your IT forward?

Contact us today for an initial consultation to discover how we can manage and improve your current IT Support as well as provide our rapid response team for your day to day IT Helpdesk support!

01527 880088

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