Unlimited Telephone, Remote and On-Site Support
When you have an IT issue, you need someone to help you get up and running straight away and our team are ready to do just that!
We operate a first call resolution policy, which means that you get through to an engineer on the phone first time…... for your issue to be resolved there and then. So no more waiting for a call back!
We can remotely connect to your computer or network to get hands-on with the problem and fix it straight away.
Once again you will be safe in our hands.
Need On-Site Help?
No problem, on-site assistance is included and it’s unlimited too!
We only work with small and medium sized businesses and charities in and around the Birmingham area, which means that an engineer is never more than 40 minutes away, so you call and we arrive.
It's our aim to make sure IT doesn't become a problem in your organisation, and to give you confidence that your computers will continue to work flawlessly while you get on with running your business.
So whats included?
Our unlimited support services include:
Server Best Practice Assessment
Continuous Server Monitoring
Annual IT Review
First Call Resolution
On Site Support
3rd Party Management
Mobile and Tablet Assistance
Daily Backup Check
Daily Anti-Virus Check