IT Support Birmingham

We provide IT support in Birmingham for small to medium-sized businesses, typically serving clients with 10 to 200 users across a diverse range of sectors and industries.

Technical Drive handles approximately 20,000 support tickets per year, achieving 97% positive feedback. You can see for yourself with our impressive 4.8/5.0 rating on Google Reviews.

Managed IT services offer a proactive solution for handling your IT. This means we continually monitor your systems, implement patches and take the necessary steps to help you maintain uptime and compliance. Break/fix IT services focus on resolving problems after they have already occurred and are reported to their team, which means you have to wait for a problem to be discovered for it to be addressed.

For the majority of day-to-day user queries, our remote helpdesk connects you to an expert in under 30 seconds for immediate resolution. Technical Drive's average response time in June 2026 was 24 seconds and the average resolution time in June 2026 was 3.2 hours.  If an infrastructure issue requires physical intervention on-site, our structured SLAs guarantee a field engineer at your Birmingham location within 4 hours for critical server infrastructure and 8 hours for endpoint devices. Furthermore, if a business-critical system is beyond instant repair, we deploy free 7-day loan equipment to preserve your immediate operational uptime while procurement takes place.

Yes, our team of IT engineers are available for on-site support, whether you require help with an emergency, training in cyber security or help with hardware. We also offer a remote helpdesk, enabling you to solve issues quickly in cases where a call-out is not needed.

In addition to managed IT support, our team can also handle a range of other services to suit your requirements, including:

• Cloud Migration
• Microsoft License Management and Support
• SharePoint
• Managed Internet and Connectivity
• Cyber Security and Cyber Essentials Plus
• Back-Up and Recovery
• Website Development, Hosting and Digital Services

We can provide out-of-hours telephone support to suit your business needs. Our coverage is from 5.30 pm - 8.00 pm on weekdays and 10.00 am - 3.00 pm on weekends and bank holidays. In addition, we offer emergency call-outs with our team of engineers as needed to resolve urgent problems.

Our standard contract for IT support in Birmingham is 12 months. If you want to commit to a longer-term contract and lock in pricing, we can also offer multi-year contracts to suit your specific requirements.

At Technical Drive, we are highly skilled in a range of cyber security measures and processes to effectively protect your data. This includes using Acronis for threat protection, Sophos for endpoint protection and Barracuda for email protection. Our team is certified to ISO 27001 and ISO 9001, as well as holding Cyber Essentials Plus, providing your business with optimal protection every day.

If you need urgent IT support, our team can help. Call us on 0121 827 6661 or fill out our technical support enquiry form, and we will get back to you as soon as possible. We offer technical support across the Birmingham area to get businesses back up and running as swiftly as possible.