Efficient IT Transition & Disaster Recovery Planning
Our client, a manufacturing company, faced numerous issues with their previous IT provider. They required reliable IT support and robust disaster recovery solutions to meet their customers' demands and ensure business continuity.
Ensuring Business Continuity
About
Our client, a manufacturing company, faced numerous issues with their previous IT provider. They required reliable IT support and robust disaster recovery solutions to meet their customers’ demands and ensure business continuity.
Background
Initially, the client approached us with concerns about their previous IT provider’s inability to offer effective disaster recovery solutions and reliable support. They needed a partner who could provide comprehensive IT support and ensure minimal downtime during critical operations.
We assessed the client’s needs and offered our IT support services, including disaster recovery solutions and dedicated account management. We also facilitated the seamless installation of a new server, ensuring minimal downtime and effective coordination with their internal ERP company.
- The client faced issues with their previous IT provider, lacking effective disaster recovery solutions.
- The client needed a dedicated point of contact for IT support and seamless server installation.
- The client required reliable and responsive IT support for day-to-day operations.
- We provided varied and easy disaster recovery solutions, ensuring the client could demonstrate their commitment to disaster recovery to their customers.
- We assigned a dedicated account manager who knew the client’s business, software and hardware needs and facilitated the server installation with minimal downtime.
- Our engineers provided on-site support, often exceeding expectations and our helpdesk ensured quick resolution of issues with instant ticket raising.
- The client now has robust disaster recovery solutions in place, meeting customer demands and ensuring business continuity.
- The client experienced a smooth server installation with very little downtime, thanks to excellent planning and coordination.
- The client benefited from reliable IT support, quick issue resolution and enhanced operational efficiency.
Switching our IT support to Technical Drive remains one of the best decisions we made in 2017. Their disaster recovery solutions and dedicated account management have transformed our IT operations, allowing us to prove to our customers that we take disaster recovery seriously.
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