Birmingham-Based Charity, IT Support & Microsoft Ecosystem
From overwhelmed IT teams to straightforward support, our expertise made it happen.
IT Chaos to Calm: A Tech Transformation
About
A Birmingham-based charity recently approached us with concerns about their current IT support team and the inability to reach them quickly when unexpected problems occurred. Their internal IT manager and support team were overwhelmed, spending all their time dealing with day-to-day issues such as email problems, slow PCs and printer malfunctions, leaving no time to be proactive.
Background
Initially, we began our discussion with the charity looking to support them on an ad-hoc IT support basis. However, we quickly discovered fundamental IT issues that were not being addressed. We swiftly implemented our support services, evolving from a cabling project to a full Microsoft Ecosystem implementation, including SharePoint migration, server decommissioning, firewall updates and ongoing IT support.
We took over their IT helpdesk, improving ticket response times and freeing their internal team to focus on proactive IT projects like cloud migration and security updates. We also trained their team on firewall management.
- The charity faced a wide range of IT issues, from basic troubleshooting to complex infrastructure management, which overwhelmed their internal IT team.
- The charity needed to ensure the security of sensitive data and compliance with industry regulations, which was a growing concern given their outdated systems.
- The charity’s large user base had diverse IT needs, ranging from everyday technical support to more complex issues, leading to frequent downtime and frustration.
- We provided centralised IT support and facilitated a comprehensive cloud migration. This included integrating various systems into the Microsoft Ecosystem, ensuring seamless operation and accessibility.
- We implemented security measures, including advanced firewall configurations and regular security audits. We also trained their internal IT team on best practices for ongoing security management.
- Our dedicated support team took over their IT helpdesk, ensuring rapid response to all internal IT issues and tickets. This allowed their internal IT manager and team to focus on strategic initiatives.
- The charity experienced improved efficiency and streamlined operations, allowing their staff to focus on their core mission without IT distractions.
- Enhanced data protection and compliance adherence, providing peace of mind and safeguarding the charity’s valuable information.
- Increased user satisfaction and reduced downtime, resulting in a more efficient and motivated workforce. The charity’s IT team now has the bandwidth to proactively improve their IT infrastructure.
The issue was dealt with in a professional and quick manner and most importantly sorted. Very grateful to the person that dealt with my case.
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