Thank You for the record-breaking feedback!!
Thank You for the record-breaking feedback!! Our July 2023 Client Satisfaction Survey results are in and we are delighted with the response!
The latest results are in and we are delighted to have achieved 94.73% positive overall, plus improvements across the board, in every department!
It’s a record-breaking achievement for Technical Drive and we are truly grateful for our clients taking the time to participate!
Our Client Satisfaction Survey has been running for over 10 years, twice a year. It provides us with the invaluable information we need to steer our business in the right direction, with client happiness at the forefront. We don’t circulate forms or send out a generic email. We personally call our clients to hear it exactly as it is!
January 2023 Vs July 2023
This July we are delighted to have increased our ‘Excellent’ rating from 75% to 85.5%!
We want to see as much blue and yellow as we can in our pie charts and we are happy to have improved our client satisfaction score all around in the last 6 months!
What’s even better…is there is no red! That means that none of the clients that we spoke to have graded themselves as being unhappy!
Breaking our record!
Our previous record was set in January 2017 with 93.74% positive. Since then, we have worked hard to deliver the consistent, reliable and high-quality service required to maintain happy clients, as well as a steady growth in gaining new ones. Despite the detrimental impact that COVID-19 had on many of our local businesses, we have managed to grow our client portfolio by almost 30% in the last 5 years!
Our Helpdesk department win the race!
When reviewing the feedback we can calculate how each department has been scored. This time around, our Helpdesk department have raced ahead with an increase of 3.96%. That may not sound alot, but when you are close to perfection, every decimal point helps!
Here’s a reminder of the questions we ask
We need you to help us improve and keep you happy!
Our mission is to not just fulfil quality but to keep exceeding and raising the bar in every department. Our Client Satisfaction Survey helps us to do just that – we know what it’s like behind the scenes here at Technical Drive, but we rely on our customers to give us the real insight on the service we deliver!
If you were involved in the July 2023 Customer Satisfaction Survey, we would like to say thank you for taking part!
Do you have something else to share? Our ears are always open. Please don’t hesitate to get in touch any time!
Ready to take your business to the next level? Get in touch with us today and let’s drive your success forward together!
Call Us on 01527 880088
Want a Meeting?
Let’s discuss how implementing SharePoint into your business can enhance your team’s communications with ease.
Featured Blogs
Check out our featured blogs for the latest insights, tips and updates you won’t want to miss.
What’s Actually Included in a Managed IT Support Package? (And What Isn’t)
Last updated: 5 October 2026. A managed IT support package usually includes a remote helpdesk, device monitoring, security patching, anti-virus management and back-up checks. UK providers charge a fixed monthly fee for these core services. On-site visits, out-of-hours cover, project work, hardware, software licences and advanced cyber security are often excluded or charged as extras. Picture three quotes on your desk. Each one promises “unlimited support”, yet the prices sit hundreds of pounds apart. That gap usually comes from the small print, not the service. This guide shows what a typical UK package covers and what usually costs extra. Under…
Why OEMs Demand Cyber Essentials Plus: A Guide for UK Manufacturers
If you supply engineering or components to automotive, aerospace, or defence primes, your cybersecurity is no longer an IT task—it's a commercial priority. Discover why OEMs are enforcing Cyber Essentials Plus and how to segment shop-floor OT without halting production.
Why an Understaffed IT Provider Could Be Costing Your Business Thousands
Businesses across Birmingham and the West Midlands are losing productivity due to understaffed IT providers. Learn how helpdesk capacity affects downtime and costs.
IT Services – In-house, Co-managed or Outsourced – What’s right for your business?
Struggling to decide between in-house or outsourced IT? Learn how to choose the right approach for control, security, and growth.
How to Choose the Right Cyber Security Solution for Your Business
Discover how you can choose the right cyber security solution for your business by checking out our helpful guide.
10 Cyber Security Mistakes Companies Make (and How to Fix Them)
Explore 10 common cyber security mistakes companies make and how you can fix them by reading our helpful guide.