IT Services & Cyber Security Packages
Deploy a resilient, fully accredited technology framework tailored to your operational needs. Technical Drive provides enterprise-grade infrastructure management, proactive cyber security, unified communications, and robust cloud solutions for mid-market organisations.
Following a comprehensive security and compliance scoping audit, we align our delivery frameworks with your corporate objectives to guarantee maximum operational availability.
Remote Only
Get instant expert assistance from anywhere with our helpdesk, designed to resolve IT issues and configuration needs without the wait.
End User General Support
- Unlimited telephone and remote support
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 5 days
Cloud and Hosted Services
- M365 Portal management
- Azure AD management and admin
- SharePoint management and admin (excl mods)
Servers
- Unlimited telephone and remote support
- Immediate remote response
- Free loan equipment for up to 5 days
Critical Network Devices
- Instant remote response support
- Free loan equipment for up to 7 days
- Unlimited onsite support
Other Network Devices
- Unlimited telephone and remote support
- Immediate remote response
- Free loan equipment for up to 7 days (excl WAPs)
Account Management and IT Administration
- Conduct regular service review meetings
- Monitor service performance and manage projects
- Provide advice on the compatibility and costs of new equipment
Service Beyond the Call
- The "5-Minute Job" incl
- Do not charge for calls under 30 minutes outside the agreement
Security and Back-Up Support
- Proactive back-up support and recovery
- Patch management
- Hacker checks, monitoring of failed login attempts and other security threats
- Anti-virus/anti-spam: alerts for outdated AV/AS software
- Immediate response to client‑logged AV/AS issues (excl proactive alerts)
- Alerts and resolution attempts for backup failures within 3 days
- Prompt remote response to client-reported back-up issues
- Anti-virus monitoring, management and updating
- Anti-spam monitoring, management and detailed reporting
Monthly Service Reports
- Quarterly scheduled onsite visits
Fully Managed
Our flagship comprehensive package engineered for mid-market businesses requiring advanced cyber defence, strict regulatory compliance (ISO/Cyber Essentials Plus), and strategic technical guidance.
End User General Support
- Unlimited telephone, remote and onsite support
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 5 days
Cloud and Hosted Services
- M365 Portal management
- Azure AD management and admin
- SharePoint management and admin (excl mods)
Servers
- Unlimited telephone, remote and onsite support
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 5 days
Critical Network Devices
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 7 days
- Unlimited onsite support
Other Network Devices
- Unlimited telephone, remote and onsite support
- Immediate remote response and 8‑hour on‑site for server issues
- Free loan equipment for up to 7 days (excl WAPs)
Account Management and IT Administration
- Conduct regular service review meetings
- Monitor service performance and manage projects
- Provide advice on the compatibility and costs of new equipment
Service Beyond the Call
- The "5-Minute Job" incl
- Do not charge for calls under 30 minutes outside the agreement
Security and Back-Up Support
- Proactive back-up support and recovery
- Patch management
- Hacker checks, monitoring of failed login attempts and other security threats
- Anti-virus/anti-spam: alerts for outdated AV/AS software
- Immediate response to client‑logged AV/AS issues (excl proactive alerts)
- Alerts and resolution attempts for backup failures within 3 days
- Prompt remote response to client-reported back-up issues
- Anti-virus monitoring, management and updating
- Anti-spam monitoring, management and detailed reporting
Monthly Service Reports
- Quarterly scheduled onsite visits
Enterprise
Minimise downtime with our premium tier featuring accelerated response times, dedicated engineer access and front-of-the-line status for your most critical business challenges.
End User General Support
- Unlimited telephone, remote and onsite support
- Immediate remote response and 2‑hour on‑site for server issues
- Free loan equipment for up to 5 days
Cloud and Hosted Services
- M365 Portal management
- Azure AD management and admin
- SharePoint management and admin (excl mods)
Servers
- Unlimited telephone, remote and onsite support
- Immediate remote response and 2‑hour on‑site for server issues
- Free loan equipment for up to 5 days
Critical Network Devices
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 7 days
- Unlimited onsite support
Other Network Devices
- Unlimited telephone, remote and onsite support
- Immediate remote response and 4‑hour on‑site for server issues
- Free loan equipment for up to 7 days (excl WAPs)
Account Management and IT Administration
- Conduct regular service review meetings
- Monitor service performance and manage projects
- Provide advice on the compatibility and costs of new equipment
Service Beyond the Call
- The "5-Minute Job" incl
- Do not charge for calls under 30 minutes outside the agreement
Security and Back-Up Support
- Enhanced back-up support and recovery
- Patch management
- Hacker checks, monitoring of failed login attempts and other security threats
- Anti-virus/anti-spam: alerts for outdated AV/AS software
- Immediate response to client‑logged AV/AS issues
- Alerts and resolution attempts for backup failures within 3 days
- Prompt remote response to client-reported back-up issues
- Anti-virus monitoring, management, updating and threat and status reporting
- Anti-spam monitoring, management and detailed reporting
Monthly Service Reports
- Quarterly scheduled onsite visits
CYBERSAFE365
Comprehensive, proactive cyber security protection designed to secure your users, devices and data.
- Multi-Factor Authentication (MFA)
- Role-based access control (RBAC)
- Single sign-on (SSO)
- Anti-virus
- Anti-Malware
- Spam filtering, phishing protection and malware scanning
- Email encryption and Data Loss Prevention (DLP)
- SPF / DKIM / DMARC
- Back-up & Disaster Recovery
- Secure, automated back-ups
- Business continuity planning and testing
- Firewall management
- Intrusion prevention and detection systems
- Patch management
- Endpoint Detection and Response
- Web filtering, secure web gateways and DNS protection
- Blocking malicious or inappropriate content
- Security Awareness Training (SAT)
- Managed Detection and Response
- Secure Access Service Edge (SASE)
CYBERSAFE365+
Advanced, enterprise-grade cyber security combining AI-driven threat protection with fully managed detection and response.
- Multi-Factor Authentication (MFA)
- Role-based access control (RBAC)
- Single sign-on (SSO)
- Anti-virus
- Anti-Malware
- Advanced spam filtering, phishing protection and malware scanning
- Email encryption and Data Loss Prevention (DLP)
- SPF / DKIM / DMARC and AI Based Phishing Protection
- Back-up & Disaster Recovery
- Secure, automated back-ups
- Business continuity planning and testing
- Firewall management, with XDR and EDR Core
- Intrusion prevention and detection systems
- Patch management
- Endpoint Detection and Response
- Web filtering, secure web gateways and DNS protection
- Blocking malicious or inappropriate content
- Security Awareness Training (SAT)
- Managed Detection and Response
- Secure Access Service Edge (SASE)
Why Choose Technical Drive?
At Technical Drive, our team stays up to date with the latest methods and technologies in the IT and cyber world, in order to support your current and future business goals.
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Our Clients Trust Our Packages
Our almost 20 years of experience has allowed us to create a selection of comprehensive package solutions that can fit any business size and type.