About Technical Drive

Here at Technical Drive, we’ve cemented ourselves as a trusted industry leader in providing managed IT services to SMEs, offering top-notch IT support across the West Midlands.

Our Accreditations & Partners

We're proud to hold some of the most respected accreditations in the industry. We make sure every one of our clients receives best-in-class support. Our credentials include ISO 27001 and ISO 9001 certification, alongside Cyber Essentials Plus. We hold a range of Gold partnerships with leading IT and Cyber Security brands. We are a Microsoft Solutions Partner for Cloud and Modern Workplace.

Why SMEs Trust Technical Drive

Since 2008, Technical Drive has been committed to taking proactive responsibility for helping our clients drive their business forward through technology.

Our dynamic team continually invests in the latest techniques and technologies to enhance our services in IT support, cyber security and communications. With strong accreditation, flexibility, expertise and a straightforward approach, we've established ourselves as a trusted leader in the IT services industry.

Our mission is simple: taking care of your IT so you can focus on the bigger picture. By providing proactive management for West Midlands teams of 5 to 500 users, we ensure your systems are protected, your productivity is maximised, and your growth is sustainable.

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Our People

The high level of customer care that we’ve achieved would not have been possible without our dedicated team.

Our Team

At Technical Drive, we're a friendly, down‑to‑earth team who genuinely enjoy working with one another and with our clients. Yes, we're IT experts and yes, you’ll often find us buried in laptops and ticket queues, but we never pass up a chance to get involved in a client or charity challenge, quiz and especially a party!

When event days roll around, we’ll happily dress the part, whether that means jeans and a football shirt or going all‑in with Halloween costumes. And yes, food is usually involved. Our Leisure Lounge hosts curry lunches, turkey baps, pizza, doughnuts and more, plus casual pool tournaments, keepie-uppie challenges and quiz-meets-game nights full of friendly competition.

Building Partnerships

Think about why you stick with the providers you trust, whether at home or at work. It’s usually the same reasons every time: they deliver consistently, they’re easy to reach when you need them and the service simply works. That’s exactly why our clients stay with Technical Drive!

We don't hit you with overly complicated technical terms, we keep things clear with a 12 month technology roadmap. Technical Drive are always just a phone call away when you need us, in fact we make it our mission to solve your problem on that very first call!

The Timeline of Technical Drive

Driven by Your Feedback

Our clients' feedback drives everything we do. We don't just assume they're satisfied, we measure it by asking for feedback on every helpdesk ticket and every project we deliver.

This commitment to quality has earned us a 99.4% satisfaction rating and 4.8 star Google rating from over 186 clients. And, we don't just rely on digital polls, once a year we conduct a customer survey, where we personally contact every client to gain genuine insights into our performance.

Why Choose Technical Drive?

If the reviews haven’t convinced you and you’d rather know exactly what IT support and services we provide, below is just a glimpse of what SMEs will gain from outsourcing their IT to us.

Outperforming Industry Standards

You don't want your team having to spend hours trying to get through to a helpdesk or to be left waiting for a call back, and with Technical Drive, you won’t have to. On average our clients reach an expert in 23.39 seconds and our resolution is just 3.48 hours.

Certified and Accredited Team

With 20+ years of experience in the business, our team knows all the best practices to deliver a service that is as up-to-date as possible.

On-Site and Off-Site Support

Our team isn’t just a voice on the phone. When your business needs hands-on support, our engineers can come on‑site so you can speak to someone face‑to‑face.

Focus on Security and Compliance

Security and compliance are built into every solution, combining proactive monitoring, cyber security and regulatory alignment to reduce risks and ensure compliance.

Dedicated Account/Technical Managers

To keep this process simple and accessible, our clients are assigned a dedicated Account Manager or Technical Director. This supports consistent communication, clear performance metrics and enables us to build a strategic IT roadmap.

First Call Resolution Policy

We outperform industry standards. Our 'First Call Resolution' policy means your team will reach an engineer on your first call. Wherever possible, we resolve issues on the first call.

Our Client Base Built on Trust

We’ve built strong trust with our clients and we never hide behind jargon. We keep our technology accessible and communicate in plain English, so you’ll always understand exactly what we’re doing and why.

Ready to Add Yourself to Our Story?

Join Our Team Today!

If becoming a part of a team that fosters growth and encourages enthusiasm sounds like a bit of you, then we’re always on the lookout for technical experts.